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AlertSite Market Index

AlertSite Telecommunications Benchmarks

Week of Monday, 11/30/2009 through Sunday, 12/06/2009

Telecommunications
Response Time

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time	Rank Last Week
1	Sony Ericsson	1.4362	1
2	Motorola	2.3087	2
3	Skype	3.6852	3
4	AT&T	4.8733	4
	Benchmark Average	5.3914
5	Nokia	14.6534	5

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Telecommunications
Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	AT&T	100.00	1
1	Motorola	100.00	5
1	Nokia	100.00	1
1	Sony Ericsson	100.00	1
	Benchmark Average	99.99
5	Skype	99.95	1

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

Telecommunications
Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability(Standard Deviation)	Rank Last Week
1	Sony Ericsson	1.1517	1
	Benchmark Average	2.5666
2	Motorola	2.6314	2
3	AT&T	2.6894	4
4	Skype	2.8160	3
5	Nokia	3.5447	5

Measures how widely spread are the response time values for the week. Websites should attempt to reach the lowest number possible here as an indicator of a more stable web site.