AlertSite Market Index | AlertSite Retail benchmarks

AlertSite Retail Benchmarks

Week of Monday, 03/08/2010 through Sunday, 03/14/2010

Show Detail Data (Including Stability)

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners.

Response Time (seconds)

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time (seconds)	Rank Last Week
1	Systemax	2.07	1
2	L.L.Bean	2.30	2
3	Kohls	2.43	4
3	Wal-mart	2.43	6
5	QVC	2.50	9
6	Avon	2.51	3
7	Gap	2.56	5
8	Dell	2.80	7
9	CDW	2.82	11
10	HP	2.84	8
11	JCPenney	3.00	10
12	Apple Store	3.16	14
12	Williams-Sonoma	3.16	15
14	Circuit City	3.17	12
15	Macys	3.24	16
16	Victorias Secret	3.34	20
17	Peapod	3.37	13
18	Netflix	3.49	17
19	Cabelas	3.61	22
20	Overstock	3.62	19
21	Staples	3.77	25
22	Office Depot	3.84	28
23	Redcats	3.85	21
24	Saks Fifth Avenue	3.99	18
25	Scholastic	4.02	24
26	Newegg	4.16	30
27	Best Buy	4.20	32
28	Nike	4.22	28
29	HSN	4.24	27
30	Amazon	4.25	26
31	PC Connection	4.38	23
32	The Home Depot	4.53	34
33	Nordstrom	4.64	31
34	Target	4.69	37
35	Costco	4.85	39
36	zappos.com	5.01	35
36	Drugstore.com	5.01	33
	Benchmark Average	5.17
38	Vistaprint	5.30	38
39	ToysRUs	5.70	40
40	Sears	5.98	42
41	Musicians Friend	6.02	41
42	Barnes&Noble	8.76	43
43	Amway	9.04	36
44	Blockbuster	10.65	44
45	Neiman Marcus	11.53	45
46	Nutrisystem	12.88	46
47	SonyStyle.com	13.15	47
48	Buy.com	14.76	48
49	1-800 Flowers.com	17.64	49

Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Amazon	100.00	1
1	CDW	100.00	20
1	Dell	100.00	1
1	HP	100.00	1
1	Kohls	100.00	20
1	Neiman Marcus	100.00	42
1	Netflix	100.00	33
1	Newegg	100.00	37
1	Nordstrom	100.00	1
1	QVC	100.00	20
1	Redcats	100.00	1
1	Williams-Sonoma	100.00	1
13	Macys	99.95	1
13	Systemax	99.95	1
13	Wal-mart	99.95	1
13	Overstock	99.95	1
13	Best Buy	99.95	1
13	Circuit City	99.95	31
13	Gap	99.95	1
13	Nike	99.95	31
13	PC Connection	99.95	20
13	ToysRUs	99.95	20
13	Drugstore.com	99.95	1
13	zappos.com	99.95	20
13	Musicians Friend	99.95	1
13	Barnes&Noble	99.95	1
27	HSN	99.90	1
27	Nutrisystem	99.90	28
29	SonyStyle.com	99.85	28
29	Cabelas	99.85	1
31	Vistaprint	99.80	33
32	Peapod	99.75	39
33	Scholastic	99.70	20
34	Buy.com	99.60	28
35	JCPenney	99.55	20
35	Staples	99.55	1
35	Avon	99.55	41
38	Sears	99.36	43
	Benchmark Average	99.18
39	Target	99.11	37
40	Amway	99.01	47
41	Apple Store	98.51	1
41	Blockbuster	98.51	35
43	Victorias Secret	98.41	44
44	1-800 Flowers.com	98.31	45
45	Office Depot	98.12	39
46	L.L.Bean	98.02	35
47	Costco	97.12	45
48	The Home Depot	95.88	48
49	Saks Fifth Avenue	83.33	49

Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability (Standard Deviation)	Rank Last Week
1	Gap	1.25	1
2	L.L.Bean	1.45	2
3	CDW	1.62	10
4	HP	1.74	4
5	Systemax	1.86	9
6	Staples	1.92	12
7	QVC	2.05	17
8	Saks Fifth Avenue	2.06	16
9	Williams-Sonoma	2.07	38
10	Kohls	2.11	3
11	Apple Store	2.18	5
11	Dell	2.18	6
13	Wal-mart	2.27	22
14	Office Depot	2.41	20
15	Amazon	2.47	13
16	Redcats	2.50	14
16	The Home Depot	2.50	24
18	Best Buy	2.57	44
19	HSN	2.70	22
20	Drugstore.com	2.74	27
21	Overstock	2.79	26
22	Sears	2.86	40
23	Macys	2.87	41
24	Nike	3.01	19
25	SonyStyle.com	3.11	37
25	Vistaprint	3.11	11
27	Cabelas	3.12	42
28	Costco	3.16	42
	Benchmark Average	3.22
29	Victorias Secret	3.26	28
30	Avon	3.40	29
31	Nutrisystem	3.44	35
32	Neiman Marcus	3.54	33
33	Newegg	3.57	21
34	JCPenney	3.65	7
35	Nordstrom	3.67	30
36	Circuit City	3.75	18
37	ToysRUs	3.81	39
38	Scholastic	3.93	34
39	Target	4.08	48
40	PC Connection	4.13	32
41	Netflix	4.15	25
42	zappos.com	4.34	15
43	Peapod	4.46	31
44	Blockbuster	4.74	46
45	Musicians Friend	4.86	45
46	Amway	5.10	8
47	Buy.com	5.29	47
48	Barnes&Noble	6.78	49
49	1-800 Flowers.com	7.39	36