AlertSite Market Index | AlertSite Retail benchmarks

AlertSite Retail Benchmarks

Week of Monday, 03/01/2010 through Sunday, 03/07/2010

Show Detail Data (Including Stability)

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners.

Response Time (seconds)

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time (seconds)	Rank Last Week
1	Systemax	2.17	1
2	L.L.Bean	2.30	4
3	Avon	2.40	3
4	Kohls	2.46	7
5	Gap	2.47	5
6	Wal-mart	2.48	2
7	Dell	2.50	6
8	HP	2.73	8
9	QVC	2.74	10
10	JCPenney	2.84	11
11	CDW	2.87	12
12	Circuit City	2.92	9
13	Peapod	3.03	14
14	Apple Store	3.04	13
15	Williams-Sonoma	3.16	15
16	Macys	3.20	17
17	Netflix	3.27	20
18	Saks Fifth Avenue	3.44	18
19	Overstock	3.48	19
20	Victorias Secret	3.59	16
21	Redcats	3.78	22
22	Cabelas	3.83	22
23	PC Connection	3.88	24
24	Scholastic	3.96	27
25	Staples	3.98	26
26	Amazon	3.99	32
27	HSN	4.03	33
28	Nike	4.04	28
28	Office Depot	4.04	30
30	Newegg	4.05	21
31	Nordstrom	4.29	30
32	Best Buy	4.38	24
33	Drugstore.com	4.47	34
34	The Home Depot	4.50	39
35	zappos.com	4.64	35
36	Amway	4.86	36
37	Target	4.97	29
	Benchmark Average	4.99
38	Vistaprint	5.09	38
39	Costco	5.10	37
40	ToysRUs	5.56	40
41	Musicians Friend	5.78	41
42	Sears	6.55	42
43	Barnes&Noble	8.59	43
44	Blockbuster	10.37	44
45	Neiman Marcus	11.92	45
46	Nutrisystem	12.82	46
47	SonyStyle.com	13.10	47
48	Buy.com	14.72	48
49	1-800 Flowers.com	16.34	49

Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Amazon	100.00	19
1	Apple Store	100.00	1
1	Barnes&Noble	100.00	1
1	Best Buy	100.00	19
1	Cabelas	100.00	1
1	Dell	100.00	1
1	Drugstore.com	100.00	27
1	Gap	100.00	1
1	HP	100.00	1
1	HSN	100.00	1
1	Macys	100.00	1
1	Musicians Friend	100.00	19
1	Nordstrom	100.00	1
1	Overstock	100.00	19
1	Redcats	100.00	1
1	Staples	100.00	19
1	Systemax	100.00	1
1	Wal-mart	100.00	19
1	Williams-Sonoma	100.00	30
20	CDW	99.95	31
20	Kohls	99.95	31
20	Scholastic	99.95	31
20	ToysRUs	99.95	35
20	zappos.com	99.95	1
20	JCPenney	99.95	38
20	PC Connection	99.95	1
20	QVC	99.95	1
28	Buy.com	99.90	19
28	Nutrisystem	99.90	36
28	SonyStyle.com	99.90	1
31	Nike	99.85	1
31	Circuit City	99.85	27
33	Netflix	99.80	27
33	Vistaprint	99.80	31
35	Blockbuster	99.75	44
35	L.L.Bean	99.75	37
37	Newegg	99.65	1
37	Target	99.65	42
39	Office Depot	99.55	19
39	Peapod	99.55	39
	Benchmark Average	99.21
41	Avon	99.16	1
42	Neiman Marcus	99.06	41
43	Sears	98.71	40
44	Victorias Secret	98.31	43
45	1-800 Flowers.com	97.07	45
45	Costco	97.07	46
47	Amway	96.58	47
48	The Home Depot	95.93	48
49	Saks Fifth Avenue	83.04	49

Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability (Standard Deviation)	Rank Last Week
1	Gap	1.30	1
2	L.L.Bean	1.35	3
3	Kohls	1.79	6
4	HP	1.87	4
5	Apple Store	1.98	13
6	Dell	2.01	11
7	JCPenney	2.13	10
8	Amway	2.16	27
9	Systemax	2.21	14
10	CDW	2.23	7
11	Vistaprint	2.28	29
12	Staples	2.31	2
13	Amazon	2.38	16
14	Redcats	2.40	11
15	zappos.com	2.44	26
16	Saks Fifth Avenue	2.51	8
17	QVC	2.58	21
18	Circuit City	2.68	5
19	Nike	2.70	25
20	Office Depot	2.82	22
21	Newegg	2.85	24
22	Wal-mart	2.86	9
22	HSN	2.86	28
24	The Home Depot	2.90	38
25	Netflix	2.91	33
26	Overstock	2.99	23
27	Drugstore.com	3.04	18
28	Victorias Secret	3.05	31
	Benchmark Average	3.12
29	Avon	3.14	15
30	Nordstrom	3.26	36
31	Peapod	3.37	39
32	PC Connection	3.39	20
33	Neiman Marcus	3.43	44
34	Scholastic	3.48	42
35	Nutrisystem	3.55	43
36	1-800 Flowers.com	3.65	40
37	SonyStyle.com	3.79	35
38	Williams-Sonoma	3.87	19
39	ToysRUs	3.88	41
40	Sears	3.97	30
41	Macys	4.12	17
42	Costco	4.15	34
42	Cabelas	4.15	37
44	Best Buy	4.35	32
45	Musicians Friend	4.47	47
46	Blockbuster	4.57	46
47	Buy.com	4.76	45
48	Target	5.43	48
49	Barnes&Noble	6.67	49