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Dan Stern, Director of Web Development, LAMPS PLUS

AlertSite Market Index

AlertSite Manufacturing Benchmarks

Week of Monday, 11/30/2009 through Sunday, 12/06/2009

Manufacturing
Response Time

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time	Rank Last Week
1	Chevron	2.2073	1
2	General Motors	2.4549	2
3	Exxon Mobil	3.7053	3
	Benchmark Average	3.8087
4	Ford	4.1270	4
5	ConocoPhillips	6.5492	5

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Manufacturing
Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Exxon Mobil	100.00	5
1	Ford	100.00	1
1	General Motors	100.00	3
	Benchmark Average	99.96
4	ConocoPhillips	99.90	3
4	Chevron	99.90	1

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

Manufacturing
Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability(Standard Deviation)	Rank Last Week
1	Ford	1.3495	2
2	General Motors	1.9198	4
3	Chevron	2.1989	1
	Benchmark Average	3.1934
4	Exxon Mobil	4.9359	3
5	ConocoPhillips	5.5627	5

Measures how widely spread are the response time values for the week. Websites should attempt to reach the lowest number possible here as an indicator of a more stable web site.