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Dan Stern, Director of Web Development, LAMPS PLUS

AlertSite Market Index

AlertSite Information Services Benchmarks

Week of Monday, 11/30/2009 through Sunday, 12/06/2009

Information Services
Response Time

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time	Rank Last Week
1	United Media	1.3686	1
2	OCLC	1.7463	2
3	Factiva	2.5912	3
	Benchmark Average	3.1624
4	Baker & Taylor	3.7921	4
5	Thomson Reuters	6.3138	5

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Information Services
Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Factiva	100.00	1
1	OCLC	100.00	1
1	Thomson Reuters	100.00	1
1	United Media	100.00	1
	Benchmark Average	99.99
5	Baker & Taylor	99.95	5

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

Information Services
Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability(Standard Deviation)	Rank Last Week
1	United Media	0.9069	1
2	OCLC	1.6684	2
3	Factiva	1.8524	3
	Benchmark Average	2.9611
4	Baker & Taylor	4.0460	4
5	Thomson Reuters	6.3318	5

Measures how widely spread are the response time values for the week. Websites should attempt to reach the lowest number possible here as an indicator of a more stable web site.