Week of Monday, 07/07/2008 through Sunday, 07/13/2008
Financial Services Response Time
Measures how quickly the home page is presented, in seconds.
Rank
Site
Response Time
Rank Last Week
1
Bank of America
4.2475
1
2
Capital One
4.9991
2
Benchmark Average
5.2149
3
HSBC
5.3033
4
4
Chase Bank
5.6815
3
5
PayPal
5.8431
5
Elapsed time for all objects including images, JavaScript,
Flash and third party objects. Collected from geographically
dispersed locations and aggregated.
Financial Services Percent Available
Measures percent of time website is accessible by users.
Rank
Site
Percent Available
Rank Last Week
1
Capital One
100.00
1
1
Chase Bank
100.00
1
1
PayPal
100.00
5
4
HSBC
99.95
1
Benchmark Average
99.95
5
Bank of America
99.80
1
Measure includes accessibility from multiple global locations.
Complete page must be rendered in less than 60 seconds
without error.
Financial Services Stability (Standard Deviation)
Measures consistency and uniformity of customer experience.
Rank
Site
Stability (Standard Deviation)
Rank Last Week
1
Capital One
2.6413
3
2
Bank of America
2.8611
1
3
HSBC
3.1393
4
4
PayPal
3.3456
2
Benchmark Average
3.5000
5
Chase Bank
5.5129
5
Measures how widely spread are the response time values for the week.
Websites should attempt to reach the lowest number possible here as
an indicator of a more stable web site.
