AlertSite Financial Services Benchmarks
Week of Monday, 03/08/2010 through Sunday, 03/14/2010
Show Detail Data (Including Stability)
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| Elapsed time for all objects including images, JavaScript,
Flash and third party objects. Collected from geographically
dispersed locations and aggregated. |
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| Measure includes accessibility from multiple global locations.
Complete page must be rendered in less than 60 seconds
without error. |
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| All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners. |
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| Response Time (seconds) |
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| Measures how quickly the home page is presented, in seconds. |
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| Rank | Site | Response
Time (seconds) | Rank Last Week | Trend |
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| 1 | BB&T Corp | 1.18 | 1 | |
| 2 | State Street Corp | 1.71 | 2 | |
| 3 | JPMorgan Chase | 2.20 | 4 | |
| 4 | Bank of NY Mellon Corp | 2.26 | 3 | |
| 5 | Wells Fargo | 2.38 | 5 | |
| 6 | Citigroup Inc. | 2.82 | 6 | |
| | Benchmark Average | 2.88 | | |
| 7 | PNC Financial Services | 3.25 | 7 | |
| 8 | SunTrust Banks Inc | 3.43 | 11 | |
| 9 | Capital One Financial Corp | 3.85 | 8 | |
| 10 | Fifth Third Bank (US) | 4.11 | 9 | |
| 11 | Bank of America | 4.46 | 10 | |
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| Percent Available |
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| Measures percent of time website is accessible by users. |
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| Rank | Site | Percent
Available | Rank Last Week | Trend |
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| 1 | BB&T Corp | 100.00 | 10 | |
| 1 | Citigroup Inc. | 100.00 | 1 | |
| 3 | PNC Financial Services | 99.95 | 1 | |
| 3 | State Street Corp | 99.95 | 1 | |
| 3 | Bank of America | 99.95 | 10 | |
| 3 | Capital One Financial Corp | 99.95 | 1 | |
| 3 | Fifth Third Bank (US) | 99.95 | 1 | |
| 3 | JPMorgan Chase | 99.95 | 1 | |
| 3 | Wells Fargo | 99.95 | 1 | |
| | Benchmark Average | 99.92 | | |
| 10 | SunTrust Banks Inc | 99.90 | 1 | |
| 11 | Bank of NY Mellon Corp | 99.55 | 1 | |
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| Stability (Standard Deviation) |
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| Measures consistency and uniformity of customer experience. |
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| Rank | Site | Stability
(Standard Deviation) | Rank Last Week | Trend |
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| 1 | Wells Fargo | 0.95 | 4 | |
| 2 | State Street Corp | 1.34 | 1 | |
| 3 | Fifth Third Bank (US) | 1.92 | 5 | |
| 4 | SunTrust Banks Inc | 2.01 | 11 | |
| | Benchmark Average | 2.12 | | |
| 5 | PNC Financial Services | 2.20 | 7 | |
| 6 | BB&T Corp | 2.38 | 2 | |
| 7 | Citigroup Inc. | 2.39 | 6 | |
| 8 | JPMorgan Chase | 2.42 | 10 | |
| 9 | Bank of NY Mellon Corp | 2.53 | 3 | |
| 10 | Bank of America | 2.55 | 8 | |
| 11 | Capital One Financial Corp | 2.63 | 9 | |
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