SLA Manager
Deliver Proof of Performance to Management and Customers
Service level agreements (SLAs) are performance objectives mutually agreed to by the user and provider of a service. Service-level monitoring is becoming more and more important in today's outsourced environments and in situations where internal IT personnel need to deliver proof of performance to management and customers.
AlertSite collects raw metrics and provides extensive reporting on the efficiency of IT systems. By measuring the performance, availability and uptime of web pages, web transactions, services and servers, AlertSite's metrics reveal just how well the IT infrastructure is serving its users.
SLA Manager has been added to our Uptime ECT features. Uptime ECT customers can use the SLA Manager to report true SLA compliance in a flexible and friendly format supporting:
- Defined service level objectives for uptime, availability and response time.
- Defined operating periods.
- Defined exclusionary periods.
- Service compliance reporting for any web site, service or web transaction.
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Promotes alignment of IT operations with business requirements.
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Reports on service levels for critical IT services.
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Enables easy creation of exclusion periods for scheduled maintenance periods.
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Allows a quick comparison of end-to-end SLAs with internally reported measurements.
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Provides proof-of-performance to management and customers. |
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