ALERTSITE ADDS BUSINESS TRANSACTION MONITORING
Shopping Cart Abandonment Decreases with New
Monitoring Service
Boca Raton, FL - (April
15, 2002) - Losing
customers from your web site due to problems
with forms and credit card processing? Would
you even know? AlertSite, the web monitoring
service for the masses, today announced business
transaction monitoring, examination of any web-based
business process such as order forms and credit
card processing. E-commerce sites that rely
on business transactions can use this feature
to prevent e-commerce abandonment resulting
from transaction failures.
"We've applied the business
transaction monitoring process to our on-line
building valuation product, Residential Component
Technologies. AlertSite automatically runs a
test valuation every 15 minutes, records the
time, archives the results, and sends us immediate
e-mail notification of any malfunctions. That
means that we're giving our clients the level
of service they expect and deserve," said
Dan Ayres, Vice President of Information Services
at Marshall & Swift / Boeckh (MS/B), the
worldwide provider of building cost data and
estimating technology for the property and casualty
insurance industry.
Any series of web forms or
pages used to complete an online business process
is considered a business transaction. Monitoring
these transactions is particularly valuable
for shopping carts that rely on embedded third
party processes (such as credit cards) because
the external processing is beyond a company's
control. AlertSite customers can use this service
to monitor and manage Service Level Agreements
with those third-party processors. AlertSite
monitors the response time for each segment
of the process and reports back any discrepancies.
Introductory pricing for business transaction
monitoring runs $150 - $250 a month based on
monitoring intervals.
"The World Wide Web is
not just a collaboration of independent web
pages. The integration of web pages with external
companies makes business transaction monitoring
especially critical for e-commerce sites,"
said Ken Gross, president and co-founder of
AlertSite. "Many companies live with transaction
problems because they are not even aware that
failures are happening. AlertSite gives organizations
the external tools and knowledge of potential
problems while there is still time to fix them."
About
Marshall & Swift / Boeckh
Marshall & Swift / Boeckh (MS/B), an employee
owned organization with major funding from Boston
Ventures, is recognized as a premier provider
of local building cost information and estimating
systems in the U.S. and Canada. MS/B provides
resources to positively and measurably impact
each client's profitability to enable them to
better operate their business. MS/B has six
offices throughout the United States and Canada.
For additional information visit
www.msbinfo.com
About
AlertSite
AlertSite is the web monitoring service for
the masses. It offers a range of features and
prices to meet the needs of any company with
a web presence. AlertSite monitoring plans are
tailored to meet the needs of all companies
from the information web site to the e-commerce
site.
Created by Boca Internet Technologies, Inc.
in 1998, AlertSite services include Internet
monitoring, performance measurement, diagnostic
and consulting services to companies with E-commerce
sites. They specialize in early problem detection,
diagnosis and notification. AlertSite performs
a staggering 10 million site checks/tests each
month for some of the world's largest manufacturers,
government agencies and ASPs. Customers include
Honda UK, Gibson Guitar, Blue Martini, Cracker
Barrel and Purina Mills. Monthly service runs
$24.95 - $250.00 based on monitoring intervals
and features. Additional services and features
available. A free trial period is offered to
new subscribers. For more information visit
www.alertsite.com,
call 1-877-30-ALERT
(1-877-302-5378) or email sales@alertsite.com.
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