| FOR
IMMEDIATE RELEASE
ALERTSITE MAKING IT EASIER FOR COMPANIES TO
PROVE PERFORMANCE WITH NEW SERVICE LEVEL MONITORING
FEATURES
BOCA RATON, FLA.
- (March 10, 2004) -
AlertSite, a leading market provider
of hosted website, server, and web transaction
performance monitoring services, today announced
the immediate availability of new functionality
to its web-based services allowing customers
to monitor and report true compliance for service
level agreements (SLAs).
Service Level Agreements (SLAs) are performance
objectives that are reached by consensus between
the user and provider of a service or application.
The new SLA Manager supports the definition
of service level objectives for uptime, availability
and response time. Additionally, specific operational
periods and exclusion periods can be defined
allowing SLA compliance to be reported accurately.
AlertSite's new SLA Manager has been added to
the Uptime ECT option for website and web transaction
performance monitoring.
"Service level monitoring is becoming more
and more important in today's outsourced environments,
and where internal IT personnel need to deliver
proof of performance to management and customers,"
said Ken Gross, CEO, AlertSite. "The SLA
Manager will allow IT teams to effectively align
IT operations with business requirements, define
and report on service levels for critical IT
services, offer the ability to understand the
cumulative result of IT investment against your
organizations objectives, and deliver proof
of performance to both management and customers."
About AlertSite
Based in Boca Raton, Fla., AlertSite is an industry-leading
provider of Internet performance measurement
and management services. Designed to help customers
ensure that their web presence is always available
and delivering a high "quality of experience,"
AlertSite's monitoring plans are tailored to
meet the needs of all companies large and small.
AlertSite monitors websites, eCommerce applications,
mail servers, DNS servers and other devices
connected to the Internet. Customers include
Honda UK, Goodwill, The AKC, Cracker Barrel
and Purina Mills. For more information, please
visit http://www.alertsite.com.
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