Help - Manage Notifiers

Use this form to add, edit or delete a "notifier". AlertSite sends alerts to every notifier listed for an account, whenever a monitored site for that account has experienced (or recovered from) an error, and provided that all notifier options confirm that a notification should be sent. Alert Groups can be used to route errors from certain sites to a subset of the notifiers in an account.

Note: Availability notifications are supported by all notifier methods. Content change notifications (device configured with "Notify on Content Change" set to "Yes") are limited to E-mail notifier methods (E-mail, E-mail to wireless device) and AOL Instant Message. Performance Alerts are limited to E-mail notification methods.

AlertSite currently supports the following types of notifiers (methods):


Standard (Availability) Notification Options

Notify me after consecutive error(s): send a notification only after an error has been detected the requisite number of times. For example, if you set this to "2" and we detect an error we will not send an alert. Only when we detect the error a second time will we send the alert.

Stop notifying me after consecutive notification(s): use this field to stop alerts after the configured number of consecutive alerts has been sent.

Attach server response to e-mail notifications: check this field if you want us to send you the server response as a file attached to the e-mail notification once we've detected an error.

Notify me when the error has cleared: check this field if you want us to send an "all clear" notification once we've detected that an error has cleared. Checking this option does not affect the monitoring interval.

Notify me when a security hole is detected: check this field if you want us to send a notification when we detect a change in the security status of any of your enabled security devices. To receive notifications, this option must be checked and your security device must have "Notify?" set to "yes." This option only applies to accounts with enabled security devices.

Send alpha pager messages to : use this field to select the CO number for your paging company. See the discussion above regarding AlphaNumeric (text) pagers.

Enable availability notifications : Un-check this field when you want to temporarily suspend availability notification to this notifier. This option does not affect the monitoring interval.

Enable Remote Commands : check this field to enable remote commands on email alerts or text messages. This feature allows you to reply to an email or text message alert to enable or disable devices or notifiers.

The feature is enabled by clicking "Enable Remote Commands" from the "Edit Notifier" panel. Subsequent replies to alerts sent to that notifier may contain one of the "Remote Commands".

The commands that are currently supported are:

  • Disable the device: "disdev" or any of these characters (2,a,b,c)
  • Enable the device: "endev" or any of these characters (3,d,e,f)
  • Disable the notifier: "disnot" or any of these characters (4,g,h,i) *
  • Enable the notifier: "ennot" or any of these characters (5,j,k,l) *
  • Help: "help" or any of these characters (9,w,x,y,z)

* The 'disnot' and 'ennot' remote commands do not affect Performance Alerts for the notifier. For more information on performance alerts see 'Performance Alert Notification Options' below.

Note: If you do not have a valid Account login or sufficient privileges, the above remote commands will be rejected.


Performance Alert Notification Options

For information about performance alert notification options click here.

Notifier Groups

Notifier Groups are used to route notifications for a group of "monitors" to a certain subset of "notifiers" defined in AlertSite.

The "monitors" in any defined Notifier Group will only be sent to the "notifiers" defined in that notifier group.

One thing that is important to note is that "monitors" that are not part of a Notifier Group will still send alerts to all notifiers.

To see which monitors are not a part of a notifier group -- from the menu select System Configuration -> Edit Sites and Server (or Edit Transactions).

"Monitors" that are part of a notifier group will have the little folder icon next to their name